A person (whether an individual or a company) who is instructed by a landlord in Wales to carry out letting and management work on their behalf must apply for a licence.
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A licence application can be completed on this website. The process is started by creating an account and then after the account is created applying for a licence.
The application must be completed in full and the fee paid.
If an individual or company applying for a licence employs staff whose work involves doing letting and management work at rental properties in Wales, then they must be declared on the licence application by the applicant and they must all complete agent training in order for the applicant to obtain a licence.
To understand more about the licensing training requirements for agents and their staff go to the training pages.
Once a complete licence application is submitted to Rent Smart Wales it will be assessed to determine if a licence can be granted. This will involve confirming the application is complete and the correct fee has been paid. Rent Smart Wales must also be satisfied that the agent is ‘fit and proper’ (by ensuring they have no relevant convictions against them) and confirm the training completed by part of the application is suitable for licensing purposes. Licences can be refused if the applicant is not deemed ‘fit and proper'.
Once a licence is awarded the agent will receive notification of their unique licence number and the conditions attached to their licence. The agent will also receive a licence card in the post and a window sticker if the agent has a high street presence.
Once an agent is licensed it lasts for 5 years. During that time the applicant must keep the information in their licence application up to date (for instance updating correspondence details if they change) and also comply with the conditions of the licence. One condition will always be to adhere to the Code of Practice. The Code of Practice has been created by the Welsh Ministers as a way to ensure a consistent standard of letting and management practice in Wales. You can read a copy of the Code here.
If a licence holder fails to comply with any condition of their licence, or is no longer ‘fit and proper’ then their licence can be revoked. This is a serious action as it means that the person can no longer undertake any letting or management work at any rental properties in Wales on behalf of a landlord.