Dwr Cymru Welsh Water

Partnership Working to improve standards for Landlords and Tenants

Dwr Cymru Welsh Water is working with Rent Smart Wales to share best practice and enhance the private rented sector for both landlords, agents and tenants.

Gareth Williams, Collections Transformation Manager for Dwr Cymru outlines here how his organisation is working with Rent Smart Wales to improve how water charges are managed for rented households at the same time as promoting compliance with the registration and licensing scheme.

“Dŵr Cymru Welsh Water (DCWW) is the only not-for-profit water company in the UK.

“As part of our aim to make water charges more affordable for people, from January 2015 it became necessary for landlords to tell us who their tenants are. As the Rent Smart Wales legislation was also introduced during 2015, we have been working together to increase awareness of these new laws.

“In order to identify landlords and rental properties, DCWW uses the public register on Rent Smart Wales’ website, and if we become aware of properties that are rented, but not registered with the scheme, we inform the landlords of the need to comply.

“Once landlords are registered with Rent Smart Wales and DCWW, they will reap the rewards of registration as they will be compliant with the law and won’t incur penalties such as fines or being held responsible for water charges at their rental properties.

“They will receive regular updates on useful information they need to know as a landlord, and have access to training documentation and also awareness briefings which will help them become better landlords.

“Another benefit is once DCWW has a landlord’s details and also accurate tenancy details they can contact the landlord or tenant to discuss relevant matters such as metering, potential leaks, and how to make water charges more affordable.

“In a nutshell, both DCWW and Rent Smart Wales are aiming to make the rental sector in Wales better so it makes sense that we work together and realise the benefits that the partnership brings.

“There are benefits for RSW, DCWW and landlords and agents too. Both Dŵr Cymru Welsh Water and Rent Smart Wales are investing a significant amount of time and effort in reaching out to landlords and agents who operate within the areas we cover, so why wouldn’t we want to help each other.

“The overall effect of this is that a tenant’s experience is better, safer and that the standard of property and services is appropriate. The partnership will enable Rent Smart Wales to raise these standards and will also support Dŵr Cymru Welsh Water in continuing to provide crucial public services, which are fundamental to the long-term well-being of the people we serve and the environment within which we operate.”