Course Title: RSW Agent Supplementary Course (for landlords who need a top up to be agents)

Taught in: English and Welsh

Target audience:


The aim of the course is to provide approved training, as stipulated in The Regulation of Private Rented Housing (Training Requirements) (Wales) Regulations 2015, to deliver landlords and agents with relevant up to date information in order to lawfully manage tenancies.

The main objectives of the course include understanding the:

  • Statutory obligations of a landlord and a tenant;
  • Contractual relationship between a landlord and a tenant;
  • Role of an agent who carries out letting work or property management work;
  • Best practice requirements in letting and managing dwellings subject to a domestic tenancy.

This training course should be viewed as a guide. Readers should be aware that the laws and procedures applicable to housing are complex and this training is not substitute for taking professional advice.

This course covers: (Click in each arrow for more information).

The Housing (Wales) Act 2014

  • What does the Housing (Wales) Act 2014 (The Act) mean for landlords and agents in Wales?
  • What will the legislation achieve?
  • What information will be available to the public?
  • Are there any consequences for not complying with this legislation?
  • Landlord registration
  • Landlord and agent licensing
  • What if the landlord doesn't let and manage the property personally?
  • How do I get a licence and what impact will it have on me?
  • For what letting and management activities does a landlord need a licence?
  • For what letting and management activities does an agent need a licence?
  • Agent licence additional requirements
  • Agent Audit
  • I reside outside the UK; can I still let and manage the properties I own in Wales?
  • I have a landlord licence, but am going on holiday. Who can manage my property?
  • I employ staff to help me manage my portfolio. Are there any additional requirements?
  • I am not the landlord; all I do is check the property conditions or carry out inventories. Do I need a licence?
  • Can I reclaim the cost of the Rent Smart Wales mandatory registration, training and licensing?

Agent Business Considerations

  • Understanding contracts
  • Terms of business
  • When does the contract start?
  • How to make sure your terms of business are fit for purpose
  • Fees and charges and the need for transparency
  • Can the terms of business be changed once agreed?
  • Termination of agreement between the agent and landlord
  • Cancellation of consumer contracts - Legal requirements
  • Agency by Estoppel: What does it mean?
  • Employment contracts
  • Employment: Key points
  • Staff handbook
  • Training
  • Contracts with contractors: Key considerations

Key Relationships Impacting the Business

  • Agent and landlord
  • Agent and tenant
  • Agent and statutory bodies

The Responsibilities and Liabilities of the Landlord / Letting Agent

  • What are implied terms?
  • What are statutory implied terms
  • The Housing Health and Safety Rating System (HHSRS)
  • Local Authorities' enforcement power (HHSRS)
  • Condensation
  • Asbestos
  • Legionnaires' disease
  • Gas safety
  • Electrical safety
  • The Furniture and Furnishings (Fire) (Safety) Regulations 1988
  • Fire safety
  • Smoking and the Health Act 2006
  • Houses of multiple occupancy (HMO)
  • Duties of the manager of an HMO
  • Licensing of private rented properties
  • What are the sanctions if I fail to comply with these licensing schemes?

Agent Obligations

  • Agent's duties to the landlord
  • Agent's duties, responsibilities and rights
  • Agent's duties to the tenant
  • Landlord obligations
  • Tenant obligations
  • Handling client monies
  • Good practice on keeping a separate client account
  • Client money protection
  • Deposit protection
  • Duty to display fees


  • Preparation before an agent is instructed
  • How to manage viewings
  • Paperwork required for the tenant
  • Complaints handling

Other Considerations

  • Financial and other considerations
  • FCA general insurance requirements
  • Finance Act 1995
  • Proceeds of crime
  • Money laundering
  • Final thoughts to be aware of


THE assessment is made of 20 multi-choice questions. You will need to achieve a score of 75% (15 correct answers) to pass the assessment and complete the course.

You will need to go through the assessment in just one go. Unlike the course modules where you can save your progress and return to it at a later date, this is not possible on the assessment.

Please make sure you read the question and the respective answers before you make your selection. If you fail our course on your first attempt, we provide you a free course resit. More information about how to access your free resit will be provided at the end of the course.

Cost (per person): £20.00

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