Course Title: Equality and Diversity for the Private Rented Sector

Taught in: English and Welsh

Target audience: Landlords / Agents


This course has been designed to give an overview of relevant equality legislation for landlords and letting agents working in the private rented sector.

The course is made of four modules.

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The Equality Act 2010

Protected characteristics

Different Types of Discrimination

Direct Discrimination

Indirect Discrimination



Working with Tenants with Protected Characteristics

General advice for conducting home visits

Disabled tenants

Communicating with deaf and hearing impaired tenants

Visually impaired, blind or partially sighted tenants


Religious & ethnic considerations

Cultural awareness


Adaptations & Accessibility

Reasonable adjustments


There is a short assessment at the end of the course to confirm that you have understood all elements. This must be completed in order to receive a certificate. The test is made of 10 questions and you will need to answer 7 or more correctly to pass. The test can only be taken after completion of all sections. You will need to complete the assessment in one sitting.

Cost (per person): Free

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