Course Title: Course for Agents
Taught in: English
Target audience: Agents
Syllabus:
This course provides a brief overview of Part 1 of the Housing (Wales) Act 2014 and the reason for the training and then quickly moves on to engagingly deliver a comprehensive range of topics that will be of value to any agent involved in property management. All our trainers have experience of property management and are expert in their presentation style. The main areas covered will include:
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Who’s who in the landlord, agent, tenant and consumer relationship
Taking instructions from landlords (checks to do e.g. permissions, check landlord registered with Rent Smart Wales)
Contracts
Terms of Business
Contract for Services and Contract of Service (and who is a ‘connected person’ under Housing (Wales) Act 2014)
Handling of Client Monies and Client Money Protection
Consumer Protection Law and Guidance
Tax (including Non-Resident Landlord Tax)
Recording Keeping
Advising clients
Property improvements/conversions (planning and building regulations)
Dealing with complaints from consumers; including Ombudsman redress and dispute resolution
Advertising property to let (and advertising fees) and conducting viewings
Consumer Protection Legislation
Energy Performance Certificates
Types of Tenancy and Agreements
Tenancy Deposits & Bond Guarantee Schemes
Vetting tenants
Unlawful discrimination
Setting Rent and Rent Period
Inventories/Schedules of Condition
Universal Credit
Utilities
Moving in a tenant
Terms Implied by both Common & Statutory Law
Property condition, repairs & maintenance
Housing Act 2004
Health and Safety legislation
Furniture Safety
Routine Visits and Maintenance
Dealing with complaints from tenants
Right of Entry and Refusal
Emergency Procedures
Changing Terms of a Tenancy
Extending/Renewing Tenancy Agreements
Rent
Landlord - Tenant Relations
Nuisance & Anti-Social Behaviour
Abandonment
Termination of Tenancy by tenant
The assessment is made of 30 multi-choice questions. You will need to achieve a score of 70% (21 correct answers) to pass the assessment and complete the course.
Course Cancellation
In the event Rent Smart Wales needs to cancel a course or change the time, venue or date of a course, we will attempt to notify all affected parties, including the venue, trainers and any clients registered for the course as soon as possible.
Rent Smart Wales will only cancel a course due to insufficient bookings (less than 15 delegates) a minimum of 15 days prior to the commencement of the course. Cancellations due to unforeseen circumstances may occur at any time. Should Rent Smart Wales need to cancel a course, all registered clients will be offered the options of booking on an alternative course in the future or receive a full refund.
Parking Ensure you read the directions information below. Free parking is not available at all venues. Where no free parking facilities exist course fees are reduced to mitigate local parking charges.
Data Protection Rent Smart Wales will process your information in line with the requirements of the Data Protection Act 2018. Your information will be treated as confidential but will be shared with our contracted training providers as part of service delivery. For further information on how Rent Smart Wales manage and share personal data, view our privacy policy here.
Welsh Classroom Courses Rent Smart Wales Classroom courses are available in Welsh. If you wish to enquire about a Welsh course please contact Rent Smart Wales by phone: 03000 133 344 or email: rentsmartwales.training@cardiff.gov.uk.
Start date: 19 Feb 2020 - 8:45 AM End date: 19 Feb 2020 - 6:00 PM
Cost (per person): £140.00
Remaining places: 9
Location: CarmarthenSA31 3EP