COVID-19: Service information

Latest developments and guidance

07 August: Welsh Government releases updated self-isolation guidance for those living in shared accommodation. Click here to view. 


27 July: The Health Protection (Coronavirus Restrictions) (Wales) Regulations 2020 have been amended allowing those looking to move home to do so. Read full guidance here


24 July: Eviction notice periods in Wales extended to a minimum of 6 months on both Section 21 and Section 8 notices (excluding those on grounds of anti-social behaviour for which the current 3 month notice still applies). To view FAQs click here


6 July: Welsh Government updates COVID-19 guidance for landlords and agents, providing further clarity on repairs, maintenance and entering other people’s homes during the pandemic. Click here to view. Tenant guidance relating to repairs at rented property is also available to view here


1 July: Results of recent Welsh Government survey evaluating impacts of COVID-19 on private landlords and tenants are now available to view here


25 June: Latest Welsh Government housing sector guidance provides clarity on house moves and property viewings during this time. View here.


5 June: Welsh Government confirms suspension of evictions will be extended until 23rd August 2020. Read more here. 


27 May: New tenant guidance issued by Welsh Government for those wishing to return to rented accommodation to collect possessions during the pandemic. View here


23 May: Welsh Government works with Shelter Cymru to develop digital campaign on Housing Advice during COVID-19 to assist those seeking advice related to different housing issues. Common concerns include struggles to pay rent or mortgage, eviction worries, getting repairs done in a rented home, having a safe or suitable place to stay and self-isolating in shared accommodation. Read more  


17 April: Welsh Government provides latest information from the Health and Safety Executive and link to tenant support document in its latest Landlord and Agent guidance available here.


09 April: Welsh Government releases latest guidance for Landlords and Agents including updates on visiting properties, Minimum Energy Efficiency Standards and supporting your tenants. View here. 


09 April: Welsh Government produces Support for Tenants document, providing advice and contacts for those struggling to pay their bills and/or their rent during this time. View document


01 April: Domestic Private Rented Property in Wales are regulated by the Minimum Energy Efficiency Standards. An EPC rating of E or above is required on these properties in order to comply with the law. From today, this legislation will extend to cover existing tenancies in England and Wales. Guidance for landlords in the PRS has been published and will be regularly updated throughout this pandemic.

Welsh Government has also issued guidance to local authorities emphasising that enforcement in the PRS should be focused on emergency situations. 

During these unprecedented times Welsh Government encourage landlords to take a pragmatic, common-sense approach to non-urgent issues which are affected by COVID-19 related restrictions. 

Welsh Government will continue to work closely with the Ministry of Housing, Communities and Local Government (MHCLG) and ensure that any changes made to their position are reflected in the guidance. 


26 March: Welsh Government develops COVID-19 guidance for landlords and managing agents in the private rented sector. View guidance


25 March: Gas Safe Register provides updated guidance for landlords on how annual gas safety inspections should be managed during this period. Read more 


23 March: Rent Smart Wales closes call centre in light of COVID-19 safety precautions. Those wishing to speak with us are urged to use our FAQs or use our contact us form. Read more


22 March: The Welsh Government has agreed that measures being developed by the UK government, to suspend evictions from social or private rented accommodation will apply to Welsh tenants. Read more


20 March: Department for Work and Pensions publishes specific information on Coronavirus and claiming benefits on the Understanding Universal Credit website. This page will be updated if there are any changes so please check back regularly. 

View more...

Private Rented Sector guidance

Welsh Government has released COVID-19 guidance specifically for landlords and agents in Wales. It contains information on: 

  • How property visits should be managed
  • Caring for mental well-being whilst self-isolating 
  • Supporting your tenants
  • Additional support for your business

Click here to view guidance. 

A separate document has been created for tenants and is available here. 

We also encourage you to review the latest COVID-19 guidance by Public Health Wales to ensure your safety and the safety of your tenants.

Classroom Training Courses

In light of the current circumstances, Rent Smart Wales has taken the decision to cancel classroom training courses for the foreseeable future and no bookings will be taken until further notice.

Those with outstanding training requirements are urged to complete online Rent Smart Wales training.

If you have a training query that you wish to discuss with us, we ask that you contact us.

Minimum Energy Efficiency Legislation

Rent Smart Wales has suspended all marketing activity to promote the requirement to comply with Minimum Energy Efficiency legislation by the 1st April.

At this stage the overriding priority is to keep people safe; landlords and tenants should follow Public Health Wales guidance and not put their health at risk.

Reporting property conditions

If you have concerns relating to your landlord/agent or the property in which you live, try to resolve this issue with your landlord. If this is not successful you can report this via our contact us page and we will investigate.

Please be advised that due to reduced staffing levels, you may experience a slight delay in response. We’ll do our best to get back to you as quickly as possible.

Waiting for your licence

Licence applications are typically processed within 8 weeks and we will continue to work to meet these service levels. Applicants will be made aware if they are likely to experience a delay