We are currently experiencing a high volume of calls and emails and our response will be significantly delayed. Click the following links to find the support you need: Renewal enquiries, Registration enquiries, Licensing enquiries, General FAQS, Logging-in issues
Before contacting us, check whether your query is answered on our website.
We are currently receiving a high volume of calls and emails due to the number of people renewing their landlord registrations and licences. As a result, our reply will be significantly delayed.
Answers to most queries can be found on our website. Please review website information before completing a ‘Contact Us’ form.
If you have forgotten your password or username click the ‘forgot password’ button on the sign in page. You will be sent temporary login details to the email address on your account. For more troubleshooting advice, read our logging in FAQs here.
Registration and licences issued by Rent Smart Wales are valid for 5 years. You can check the dates that apply to you by searching for your details on our public register here. If you have recently received communication from us, the likelihood is that either your registration and/or your licence is due for renewal. The first reminder you will receive from us will be 84 days before expiry. From this date you can submit your renewal application. For more information click here
If you no longer rent out and/or manage any properties on a domestic tenancy in Wales, it is important that you inform Rent Smart Wales to help us manage your data appropriately and prevent further contact.
To notify Rent Smart Wales, log-in to your account here, select ‘I Am No Longer A Landlord’ and /or ‘Licence No Longer Required’ and follow the on-screen instructions.
If you are not able to log-in, or you are not the account holder, please complete the Registration No Longer Required Form found here.
If a landlord/agent of a rental property has died, the executor, next of kin, or legal representative should notify Rent Smart Wales within 28 days.
To do this complete a ‘Registration/Licence No Longer Required’ Form, which can be downloaded here, or you can contact us on 03000133344.
Only the legal representative, executor or next of kin can complete this form on behalf of the landlord/agent who has died.
If the rental property(ies) continues to be rented, the executor/legal representative of the landlord must complete a landlord registration for the property and the person now responsible for the letting and/or management activities must be appropriately licensed to do so.
In the first instance you should contact your landlord / agent, in writing, bringing to their attention the problem. If you feel they do not respond appropriately, you can speak with the Environmental Health section of your local authority. They can inspect your property and demand the landlord / agent rectifies any issues that are significant enough to affect your health, safety or welfare. If your landlord / agent does not respond appropriately or resolve the conditions at hand, you should contact Rent Smart Wales and report this as they may be in breach of their licence conditions.
Click on the links below for more information on:
If you have an account with us, it is easier and quicker for you to complete the form from there. Log in here.
If you do not have an account or are unable to log in, please ensure you provide 3 pieces of information from your account e.g. Full name, address, date of birth, contact details, etc. This is so we can complete Data Protection checks and review your account in full.
We are currently experiencing a high volume of contacts. As a result, email and call responses are significantly delayed. Use our website to find answers to the most common queries:
Rent Smart Wales PO Box 1106 Cardiff CF11 1UA
Busy times:
Freedom of Information
Corporate Complaints Policy